Last updated: May 16, 2026

Q Dental ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, qdentalclinic.com (the "Site"). This policy applies to information collected through our Site only — it does not cover information protected under the Health Insurance Portability and Accountability Act (HIPAA), which is governed by our separate Notice of Privacy Practices available at our office.

Who we are

Q Dental
3101 Village Office Place
Champaign, IL 61822
Phone: (217) 352-4646
Email: info@qdentalclinic.com

Information we collect

Information you provide directly

When you interact with our Site, you may provide us with:

  • Contact form submissions: Your name, email address, phone number, and the contents of your message
  • Appointment requests: Same as contact form, plus appointment preferences if you specify them
  • Newsletter signups (if applicable): Email address
  • Online reviews: Public reviews posted to Google, Facebook, or other platforms are not collected by us directly but are publicly visible

Information collected automatically

When you visit our Site, we and our service providers automatically collect:

  • Device and browser information: Browser type, operating system, screen resolution, language settings
  • Usage data: Pages visited, time spent on pages, links clicked, referring website
  • Approximate location: General geographic region based on IP address (e.g., city/state), used to understand where our visitors come from
  • Cookies and similar technologies: See "Cookies" section below

We do NOT collect:

  • Your precise GPS location
  • Your social security number, financial account numbers, or government IDs through the Site
  • Your medical or dental health information through the Site (those are collected in our office under HIPAA-protected channels)

How we use your information

We use the information we collect to:

  • Respond to your inquiries and appointment requests
  • Schedule appointments and communicate with you about your care
  • Improve our website and understand how visitors use it
  • Send occasional updates or promotional information if you have requested them
  • Comply with legal obligations
  • Detect and prevent fraud, spam, or abuse

We do NOT:

  • Sell your personal information to third parties
  • Share your information with advertisers for targeted advertising outside our own services
  • Use your contact information for purposes you did not consent to

HIPAA and protected health information

Information you submit through our Site contact forms is not considered fully HIPAA-protected health information until it enters our practice management system. We treat contact form submissions with reasonable care, but please do not include sensitive health details (specific medical conditions, treatment details, medications, etc.) in our website contact form. If you need to discuss protected health information, please call our office at (217) 352-4646 or speak with us in person.

Once you become a patient, your medical and dental records are governed by HIPAA and our Notice of Privacy Practices, available in our office and upon request.

Third-party services we use

We use the following third-party services on our Site. Each has its own privacy practices:

  • Kinsta (web hosting): Stores server logs, security data. Privacy policy
  • Google Analytics 4 (analytics): Collects anonymized usage data. Privacy policy
  • Google Search Console (search performance): Aggregated search query data. Privacy policy
  • Trustindex / Widgets for Google Reviews (review widget): Displays our public Google reviews. Privacy policy
  • YouTube (embedded videos): YouTube may set cookies when videos load. Privacy policy
  • Google Maps (if embedded on contact page): May set cookies for map functionality. Privacy policy
  • WordPress and Rank Math SEO (site infrastructure): May log basic usage data. WordPress privacy | Rank Math privacy

We do not control how these third parties handle your data once it leaves our Site. We encourage you to review each provider's privacy policy.

Cookies and tracking technologies

A cookie is a small text file stored on your device when you visit a website. We use cookies to:

  • Make the Site function properly
  • Remember your preferences
  • Measure how visitors use our Site (via Google Analytics)
  • Display third-party content (like reviews and videos)

Types of cookies we use:

  • Essential cookies: Required for the Site to work. Cannot be disabled.
  • Analytics cookies: Help us understand how visitors use the Site (Google Analytics). Anonymized.
  • Third-party cookies: Set by services like YouTube embeds, Google Maps, and the Trustindex review widget.

Managing cookies: You can control cookies through your browser settings. Most browsers let you block all cookies, block third-party cookies only, or delete existing cookies. Disabling some cookies may affect Site functionality. Browser-specific instructions:

Your rights and choices

Depending on your state of residence, you may have rights including:

  • Right to know what personal information we collect about you
  • Right to access a copy of the personal information we hold
  • Right to delete your personal information (subject to legal exceptions for medical records, which are governed by HIPAA and state retention requirements)
  • Right to correct inaccurate information
  • Right to opt out of certain data uses

To exercise any of these rights, contact us at info@qdentalclinic.com or (217) 352-4646. We will respond within 30 days.

Data security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. These include:

  • HTTPS encryption on our entire website
  • Secure web hosting infrastructure (Kinsta)
  • Limited employee access to data on a need-to-know basis
  • Regular security updates to our website software

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Data retention

We retain contact form submissions and inquiry data for as long as necessary to respond to your inquiry and for a reasonable time afterward for our records (typically 2-3 years). Analytics data is retained according to Google's standard retention policies (typically 14 months).

Medical records are retained according to Illinois law and HIPAA requirements (typically 10+ years), governed by our separate HIPAA Notice of Privacy Practices.

Children's privacy

Our Site is not directed to children under 13 years old. We do not knowingly collect personal information from children under 13 through our Site. Parents may inquire about and schedule appointments for their children — those inquiries are treated as parent-provided data, not child-provided.

If you believe we have collected information from a child under 13 without parental consent, please contact us immediately at info@qdentalclinic.com.

Do Not Track signals

Some browsers send "Do Not Track" (DNT) signals. There is currently no industry-standard response to DNT signals. Our Site does not currently respond to DNT signals.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Update the "Last updated" date at the top of this page
  • Post the revised policy on this page
  • For material changes, notify you through a notice on our homepage or by email if we have your email address

Your continued use of the Site after changes constitutes acceptance of the revised policy.

Governing law

This Privacy Policy is governed by the laws of the State of Illinois, United States, without regard to its conflict of laws principles.

Contact us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Q Dental
3101 Village Office Place
Champaign, IL 61822
Phone: (217) 352-4646
Email: info@qdentalclinic.com

For HIPAA-related questions about your medical records, please request our Notice of Privacy Practices from the front desk.